Technical Support
FAQ
What is the maximum point that a single gateway can collect for private deployment?
Same as public cloud, with a maximum of 500 points.
What operating system does the server need for private deployment?
Recommendation: Linux CentOS 7. X, also supports Windows Server 2012 and above
Does the gateway support offline caching?
Support.
When the gateway and platform network are abnormal, the data will be automatically cached in the local storage space of the gateway (8GB). After the network is restored, the data will be reported again.
Does the gateway support edge computing?
Support.
Regarding data: The platform side can configure data formulas (four arithmetic operations), and the gateway side calculates and reports the raw data according to the formulas.
Regarding alarms: The platform side can configure alarm threshold rules, and the gateway side will trigger alarms based on the threshold and report them.
What terminals are supported by public cloud?
The user terminal supports web access and mobile apps (Android, IOS), as well as WeChat mini programs.
What is the fastest collection frequency for public cloud?
Once per second.
How long can a storage location in a public cloud be stored for?
Maximum 180 days. The platform only sets storage limits for time periods regardless of the number of data entries.
How many storage points does a single gateway support in a public cloud?
Includes data collection points and alarm points, supporting a maximum of 200 points. The data of 200 points can be stored for free on the cloud platform. If it exceeds 200 points, the platform will not store it, but it can be viewed in real-time on the page.
How many points can a single gateway collect in a public cloud?
Includes data collection points and alarm points, supporting a maximum of 500 points.
How many devices can a single gateway collect?
A single gateway can collect up to 15 devices.